398bet's Terms & Conditions

398bet (https://398bet.app) is an online gaming platform operated for users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between 398bet and its users. By accessing the platform, creating an account, or using any of our services, you are deemed to have accepted these Terms and Conditions.

398bet reserves the right to update these Terms and Conditions at any time. Users will be notified of any changes via an on-platform notification. Continued use of the platform following any changes will be considered acceptance of the updated Terms and Conditions.

398bet operates under a license approved by an international gaming authority. All our operations are conducted transparently and in accordance with regulations, and are regularly verified through independent third-party audits.

The following conditions must be met to register an account and play on 398bet:

• You must be at least 18 years of age at the time of registration.
• You must not reside in a jurisdiction where online gaming is prohibited by law.
• Account registration must be voluntary and based on your own consent — not under any pressure or coercion.
• You must be of sound mind and capable of making independent decisions.
• You must not have previously been banned from 398bet for any reason.

398bet may request a copy of your national ID or passport at any time for age verification purposes. Failure to provide this within the specified timeframe may result in account suspension.

Providing accurate and complete information at the time of registration on 398bet is mandatory. Accounts created with incorrect or false information may be terminated at any time.

• Each person may register only one account. If multiple accounts are found belonging to the same individual, all accounts will be suspended.
• Keeping your account password confidential is your own responsibility.
• Sharing your account with any third party is strictly prohibited.
• Any suspicious activity on your account must be reported to 398bet support immediately.
• Any changes to your personal details (phone number, email) must be updated promptly.

As part of the KYC (Know Your Customer) verification process, 398bet may request a national ID, bank details, or other supporting documents. This information is used solely for security purposes and is never shared with third parties.

The following rules apply to all deposits and withdrawals on 398bet:

• For deposits, only bKash, Nagad, or Rocket accounts registered in your own name may be used.
• Using another person's mobile banking account to make deposits or withdrawals is strictly prohibited.
• The minimum deposit amount is BDT 100 and the minimum withdrawal amount is BDT 500.
• KYC verification must be completed on your account before any withdrawal can be made.
• Winnings derived from bonuses are subject to wagering requirements before any withdrawal can be made.
• Withdrawal requests are typically processed within 3 minutes; however, if KYC verification is pending, it may take up to 24 hours.

398bet does not charge any deposit or withdrawal fees. However, your mobile banking provider may apply their own charges, which are beyond 398bet's control.

398bet regularly offers a variety of bonuses and promotions. Each offer carries its own terms that must be followed. General rules that apply across all offers:

• The welcome bonus is available to new members only and applies once on the first deposit.
• Once a bonus is activated, the wagering requirements must be completed within the specified timeframe.
• The wagering multiplier for bonus bets is typically 20x to 30x and may vary depending on the offer.
• Claiming bonuses from multiple accounts is strictly prohibited.
• If bonus abuse is confirmed, the bonus and any associated winnings will be forfeited.
• 398bet reserves the right to modify or cancel any bonus offer at any time.

Cashback offers are credited directly to your account and can generally be used without any wagering requirements. However, specific cashback promotions may carry their own conditions, which are detailed on the offer page.

The following rules must be observed when betting and gaming on 398bet:

• All game outcomes are determined entirely by a Random Number Generator (RNG), which is regularly audited.
• If a game is interrupted due to a technical issue, 398bet will settle the round based on the last valid state recorded in the server logs.
• Bets exceeding the approved limit in Sports Betting are not permitted; the system enforces limits automatically.
• Any dispute regarding the outcome of a bet must be raised with support within 72 hours.
• Your complete betting history is available in your account dashboard.

In live betting, odds may change at any time. A bet is only confirmed at the quoted odds once you receive confirmation. If a bet is not confirmed due to network delays, your funds will be refunded.

The following activities are strictly prohibited on 398bet and may result in account termination:

• Opening multiple accounts or using another person's account.
• Systematic abuse of bonus offers or arbitrage betting.
• Money laundering or use of funds from illegal sources.
• Hacking, cracking, or using unauthorized software on the platform.
• Colluding with other players.
• Threatening or harassing 398bet staff.
• Creating an account using a false identity or another person's details.

398bet reserves the right to temporarily suspend or permanently terminate accounts in the following circumstances:

• Violation of the Terms & Conditions.
• KYC verification is not completed within the required timeframe.
• In cases of suspicious transactions or potential fraud.
• At the user's own request (self-exclusion).
• Extended inactivity on the account (over 12 months).

If an account is suspended, the user will be notified by email and given the opportunity to appeal. Any balance remaining in a legitimately suspended account will be returned once verification is complete; however, bonus funds are non-refundable.

398bet treats the protection of users' personal data as its highest priority. Our platform uses 256-bit SSL encryption to keep all data secure.

• Personal information is collected solely for account management and KYC verification purposes.
• Your personal information is never sold or shared with third parties.
• Information may be required to be disclosed to authorities upon legal request.
• Users may request to view or correct their personal information at any time.

For more details, visit our Privacy Policy View page.

398bet believes gaming should be purely for entertainment, not a source of financial stress or emotional hardship. That's why we offer a range of tools to support responsible gaming:

• Set daily, weekly, and monthly deposit limits at your convenience.
• Self-exclusion for a set period (7 days to 1 year).
• Option to set time limits on gaming sessions.
• Reality check reminders that prompt you to pause your session at set intervals.
• Links and information for professional support organizations available to problem gamblers.

For more details, visit our Responsible Play View page.

For any complaint or dispute, please contact the 398bet support team in the first instance. Our team aims to respond within 72 hours.

• Once a complaint is submitted, a ticket number will be issued so you can track its progress.
• If the support team is unable to resolve an issue, it will be escalated to a higher-level review board.
• If both parties are unable to reach a satisfactory resolution, the matter will be referred to neutral third-party arbitration.
• Server logs and game history will serve as the final and definitive evidence in resolving all disputes.

398bet reserves the right to amend these Terms and Conditions, in part or in full, at any time. For significant changes, users will be notified at least 7 days in advance via email or an on-platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated Terms & Conditions. We recommend checking this page regularly.

If you have any questions about these Terms and Conditions, please contact our support team. We are always ready to explain any matter with full transparency.