398bet's Privacy Policy

398bet (https://398bet.app) is an online gaming platform serving users in Bangladesh. We believe protecting user privacy is one of our most important responsibilities. This Privacy Policy applies to 398bet and all of its services.

This Privacy Policy details what information 398bet collects, why it is collected, how it is used, and how it is protected. By using our platform, you are considered to have agreed to this Privacy Policy.

398bet adheres to international data protection standards. Our policies are regularly reviewed and updated to ensure the highest level of security.

398bet collects different types of information for different purposes. Full details are provided below:

A) Information collected directly from you:

• Name, date of birth, phone number, and email address collected at registration.
• A copy of your national ID or passport for KYC verification.
• Mobile banking details (bKash, Nagad, or Rocket number) are collected solely for transaction purposes.
• Information provided and conversation history from interactions with our support team.

B) Information collected automatically:

• IP address, browser type, and device information.
• Time spent on the platform, pages visited, and click activity.
• Gaming history, bet amounts, and win/loss records.
• Login time, logout time, and session data.

398bet uses collected data only for specific, legitimate purposes. The reasons we use your information:

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To personalize your gaming experience and show you relevant offers.
• To prevent fraud, money laundering, and other illegal activities.
• To ensure platform security and resolve technical issues.
• To fulfill legal obligations and meet regulatory requirements.
• To promote responsible gaming and prevent excessive play.
• To provide customer support and resolve issues promptly.

398bet never sells your personal information or transfers it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment processor: Only the necessary information is shared with bKash, Nagad, or Rocket to complete transactions, in a restricted and secure manner.
• KYC Service Provider: Limited data may be shared with approved third parties for identity verification purposes.
• Legal Authorities: Data may be disclosed pursuant to a valid legal order from a court or government authority.
• Security investigation: With relevant authorities in the investigation of fraud or criminal activity.

398bet uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Used to maintain your login session and ensure site security. Disabling these may cause the site to function incorrectly.
• Functional Cookies: To remember your preferences, language settings, and customizations.
• Analytics cookies: To understand which parts of the platform are used most and to improve our services.
• Security cookies: To detect suspicious activity and prevent fraud.

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

398bet does not retain data longer than necessary. Retention periods depend on the type and purpose of the data:

• Active Account Data: Retained for as long as the account remains active.
• After account closure: up to 5 years to meet legal obligations.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Inactive accounts: accounts inactive for 12 months will be reviewed.
• Gaming logs: retained for up to 3 years for dispute resolution.

Every registered user on 398bet has the following rights regarding their personal data:

• Right to access your data: You can request a copy of the data we hold about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data under specific conditions.
• Right to restrict processing: You may request a temporary restriction on the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days of receiving your request. In some cases, legal requirements may prevent us from fulfilling certain requests, and we will provide a detailed explanation when that occurs.

398bet uses multiple layers of security to keep your data safe. Our technical and organizational safeguards include:

• 256-bit SSL/TLS Encryption: All data transmissions are secured with military-grade encryption.
• Two-factor authentication (2FA): Provides an additional layer of security during login.
• Firewall & intrusion detection: Suspicious traffic is automatically detected and blocked.
• Regular penetration testing: Regular security testing is conducted by third-party experts.
• Restricted Access Control: Employees are granted access only to the data they need.
• Encrypted Data Storage: All sensitive data stored on our platform is kept in encrypted form.
• Real-Time Monitoring: A 24/7 security monitoring team is always active.

398bet strictly prohibits anyone under 18 from using the platform. Our policies for protecting minors:

• Age verification is mandatory at the time of registration.
• Government-issued ID is verified during the KYC process to confirm age.
• We never knowingly collect information from minors.
• If an account is suspected to belong to a minor, it is immediately suspended and all associated data is deleted.

If a parent or guardian believes their child is using 398bet, we urge them to contact our support team immediately. We will investigate the matter promptly.

398bet may update this Privacy Policy from time to time as needed. Our policy on changes:

• For significant changes, we will notify you by email at least 14 days before they take effect.
• The "Last Updated" date will always be displayed at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the Privacy Policy are available upon request.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We aim to respond within 48 hours.

• Email: [email protected] (for general inquiries)
• Privacy complaints: [email protected]
• Support Chat: Reach us directly through the live chat section on the platform.

Feel free to contact us to learn more about our Privacy Policy or to exercise your data rights. 398bet is committed to being transparent and standing by you every step of the way.